East Boston

Charlestown

FAQ

Danilchuk Auto Body works with all major insurance companies and is typically on a preferred Auto Body company list to choose from. We welcome new insurance companies to work with us to see how Danilchuk is truly unique.

Can you match the paint color of my vehicle?

Paint is mixed in our AUTOCOLOR computerized paint mixing room by our experienced technicians. Color match is achieved by this technology and years of experience

Can I get a ride home when I drop off my vehicle?

Our staff will gladly give you a ride home or to your place of employment and arrange to pick you up when the repairs are completed.

How can I get a rental car?

Danilchuk Auto Body works with local car rental companies. They will meet you at our shop or we can give you a ride to their facility.

Where do I get a claim number?

If your agent or insurance company has not already given you a claim number, Danilchuk Auto Body will contact them on your behalf to obtain the claim number for reference on your repair order.

If the frame is damaged, can it be repaired properly?

Danilchuk Auto Body uses a state-of-the-art measuring system and our highly skilled technicians to return your vehicle to its original factory specifications. If it is determined the frame section is bent beyond repair, that section can be replaced.

How long will the repairs take?

As soon as the estimate is written, we can tell you the anticipated length of time for repairs. If additional damage is found after teardown, the estimator will contact you immediately to advise of any additional repair time.

Do I have to have used parts on my vehicle?

Danilchuk Auto Body writes estimates using OEM parts (Original Equipment Manufacturer). However, some insurance companies will only pay for used or aftermarket parts. We suggest you review your policy or discuss this with your agent. When used or aftermarket parts are used by Danilchuk Auto Body, they are subject to our inspection for quality and fit.

When can I wash my vehicle?

Use only a 'touch free' car wash within the first 30 days. Do not wax or polish the vehicle. Avoid parking the vehicle in areas where bird droppings could damage the freshly painted surface.

Who do I pay my deductible to?

It is your responsibility to pay the deductible to Danilchuk Auto Body at the time you pick up your vehicle. If you do not know the amount of your deductible, your agent can tell you.

What forms of payment do you accept?

The easiest form of payment is with a major credit card. We accept Visa and MasterCard. In addition, cash and local checks are welcome.

How will I know when my vehicle is done?

The estimator will keep you informed as repairs progress, and will call you in advance to let you know when the vehicle will be complete.

Complimentary VIP Service for our clients

Danilchuk Auto Body offers complimentary VIP Services for its customers. From us picking you up, to arranging your rental car and handling all Insurance communications, we are here to make your experience with us a success.